If you drive or use public transport you have most definitely spotted bill boards written Bank Here dotted across Lusaka. The first thing that comes to mind is, which bank is this? Bank where? Finally our curiosity has been fulfilled! Zambia National Commercial Bank (ZANACO) is behind the adverts, so go on and pat yourself on the back if you guessed ZANACO.
Yesterday 30th November, the bank launched its digital banking platform, the ZANACO Mobile App. The concept Bank Here comes from the platform’s provision to do business transactions anywhere and at any time.
The banking app which allows for money transfers and bill payments among others is an improved version of its USSD mobile banking platform. In the past, mobile banking with ZANACO only used the *444# short code to conduct financial related transactions. The short code is still being used on feature phones.
According to ZANACO this brings out the bank’s innovation and at the same time providing convenience for its customers.
Speaking at the launch, ZANACO Board Chairperson Charity Lumpa noted that the innovation firmly puts the bank on the path of achieving its 2020 vision of being the top transactional and digital bank in Zambia.
Ms. Lumpa said banks in the world have been shifting from the physical way of banking to the electronic medium through mobile applications.
She explained that, “becoming a strong and digital bank is essential for the ultimate benefit of all our customers. Our customers are our ultimate kings and queens and as such our transformational journey is all about improving service delivery and our product offering.”
Ms. Lumpa further said the development of the app is in line with the Central banks vision of a cashless society.
Bank of Zambia (BOZ) Deputy Governor, Bwalya Ng’andu recognized that the ZANACO Mobile App is one tool that enables people to save money when doing their business transactions.
“The mobile application will allow people to conduct banking businesses in the comfort of their own spaces which will in turn help a lot of people to save money which they could have spent on logistics to do with conducting banking business,” Dr. Ng’andu said.